Audio stopped working recently with the following notice No Devices Connected

Hi iliya laban,

I understand how inconvenient it is when audio suddenly stops working, especially when Windows reports “No audio devices installed / No devices connected.”. Have you already tried the Q&A Assist suggestions? In addition, please try the following.

If Windows audio services are stopped or disabled, the system may report no audio devices installed.

1. Press Windows + R, type services.msc, then press Enter.
2. Locate the following services:
   • “Windows Audio”
   • “Windows Audio Endpoint Builder”
3. For both services:
   • Ensure “Status” is Running
   • Ensure “Startup type” is set to Automatic
4. If either service is not running:
   • Right‑click it > “Start”
   • Restart the PC afterward and test audio again

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Let’s gather a bit more information so I can better understand and resolve the issue.

1. Could you please share the make and model of your device?

In the search bar, type MSINFO32 and press Enter

Kindly take a screenshot of the window and share it here

2. Press Windows + X and select Device Manager

Click View > Show hidden devices

Expand Sound, Video, and Game Controllers

Take a screenshot and share it here

Follow these steps in order on the Windows 11 laptop.

1. Confirm the correct output device

• Select Start > Settings > System > Sound.
• Under Output, make sure the intended speakers/headphones are listed and selected.
• If an external monitor without speakers is selected, change it to the laptop speakers or the device that should play sound.

2. Run the built-in audio troubleshooter

• Go to Settings > System > Sound.
• Under Output, select Troubleshoot (or Troubleshoot common sound problems) and follow the prompts.
• If the troubleshooter reports a driver problem, continue with the driver steps below.

3. Check that Windows is fully updated

• Select Start > Settings > Windows Update.
• Select Check for updates and install all available updates.
• Restart the laptop and test audio again.

4. Update the audio driver via Device Manager

• In the taskbar search box, type device manager and open it.
• Expand Sound, video and game controllers.
• Right-click the audio device (for example, Realtek, Intel SST, or similar) and select Update driver.
• Choose Search automatically for drivers and complete the wizard.
• If no newer driver is found, proceed to reinstall.

5. Reinstall the audio driver

• In Device Manager, under Sound, video and game controllers, right-click the audio device.
• Select Uninstall device.
• Check Attempt to remove the driver for this device (or Delete the driver software for this device if shown).
• Select Uninstall.
• Restart the PC (save work first). Windows will attempt to reinstall the audio driver automatically.

6. Try the generic Windows audio driver

• Open Device Manager again.
• Expand Sound, video and game controllers.
• Right-click the sound card or audio device and select Update driver.
• Select Browse my computer for drivers.
• Select Let me pick from a list of available drivers on my computer.
• Choose the audio device from the list, select Next, and complete the installation.

7. If the issue started after a Windows update, roll back the driver

• Open Device Manager.
• Expand Sound, video and game controllers.
• Right-click the audio device and select Properties.
• Go to the Driver tab and select Roll Back Driver.
• Follow the instructions and select Yes to roll back.

8. If roll back is not available or does not help

• Use System Restore to restore the PC to a point before the audio stopped working, as described in the Recovery options article linked in the context.

If after these steps Device Manager still shows no audio device at all, or the system continues to report No audio device installed / No devices connected, this may indicate a hardware issue with the audio chipset or mainboard and the laptop manufacturer’s support should be contacted.

References:

• Fix sound or audio problems in Windows
• How to fix this. no audio device is installed - Microsoft Q&A
• No audio with Windows 11 - Microsoft Q&A
• I have no sound on an new LG Gram laptop - Microsoft Q&A
• cannot increase volume even if trouble shooter updates it - Microsoft Q&A
• Logitech G560 Speakers detect audio (volume bar moves) but no sound comes out - Microsoft Q&A