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My account was hacked, my email was removed, and now it says the account doesn’t exist.

Thomas Ceraso 5 Reputation points
2026-04-04T03:49:38.2033333+00:00

I'm trying to recover my <PII removed>@gmail.com account.

I tried the https://account.live.com/acsr and also https://support.microsoft.com/home/contact SO many times, but alas, no luck. It is very frustrating, considering all it took for them to hack it was a single TFA code; then they changed/deleted my security info and changed my account name. After trying to recover it, my theory is that they deleted my account since recovering it was going a little bit smoother prior.

I since found the xbox recovery form and that has been more successful. I can provide any additional details to help recover my account.

Windows for home | Windows 11 | Recovery and backup
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  1. Carl-L 12,345 Reputation points Microsoft External Staff Moderator
    2026-04-04T08:20:55.2833333+00:00

    Hello Thomas Ceraso,

    Welcome to Microsoft Q&A forum.

    It's unfortunate to that your account has been hacked. Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. In this case, please try to submit the account recovery form as aka.ms/recovermyaccount or contacting Microsoft Support. Thank you for your understanding.

    • Type Live chat in the search box. 
    • Now click Get help, and Select Contact Support or Sign in to contact support below. 
    • Go to the Products and services tab, and choose Other products
    • On the Category tab, choose Billing and Account Profile questions 
    • Go to Confirm. 
    • You can now choose the option of Chat with a support agent on your web browser. 
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