Disabled person reaching out for chat with Microsoft

For text-based help with Microsoft products without using voice, the following options are available:

1. Use Microsoft Support chat
   • On a device where signing in is possible, go to the Microsoft Support site.
   • Search for “Get Help” or “Contact Support.”
   • Choose the relevant product (for example, Microsoft 365 or Office) and follow the prompts until the option to Chat with a support agent appears.
   • This provides real-time text chat without needing to speak.
2. Use the Get Help app on Windows
   • Open the Get Help app from the Start menu.
   • Type a brief description of the issue.
   • When suggested help articles appear, scroll to the bottom and choose Contact support or similar.
   • Select Chat if offered, so communication stays text-only.
3. Accessibility-specific support (text-based)
   • For accessibility-related questions (for example, using screen readers, magnifiers, or voice/eye input with Microsoft products), contact the Microsoft Disability Answer Desk. The team is trained on assistive technologies and can help in English, Spanish, French, and American Sign Language.
   • Go to the Microsoft Disability Answer Desk page to see all contact options available in the region, including chat where available.
   • Government, commercial, or enterprise customers can use the enterprise Disability Answer Desk.

These options allow communication entirely through text, without needing to use voice.

References:

• Basic tasks using a screen reader in the new chats and channels experience
• Use a screen reader to search for a conversation, person, or file in Microsoft Teams
• Use the mouse with voice
• Use a screen reader to navigate your Microsoft account
• Use a screen reader to explore and navigate the People app
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