my keyboard is adding numbers as i type.

Hi Davelyn Hood,

In addition to the guidance already shared by Q&A Assist, I’d also recommend trying the following steps to help further narrow down whether this behavior is related to a software setting or the keyboard itself:

Step 1: Check accessibility keyboard settings

Sometimes these features can affect how keys behave.

• Go to Settings > Accessibility > Keyboard
• Make sure Sticky Keys, Filter Keys, and Toggle Keys are all turned Off
• Also try pressing Shift five times and dismissing any prompts that appear

Step 2: Reinstall the keyboard driver

This refreshes how Windows communicates with the keyboard.

• Open Device Manager
• Expand Keyboards
• Right‑click the keyboard entry and choose Uninstall device
• Restart the device and let Windows reinstall the driver automatically

Step 3: Test with another keyboard (if available)

• Connect a USB or Bluetooth keyboard and check whether typing works normally
• If the external keyboard works fine, this may indicate an issue with the Surface keyboard itself
• If the same behavior occurs, the cause is more likely related to Windows

If you don’t have an external keyboard, please try the On‑Screen Keyboard instead:

• Press Win + Ctrl + O to open it
• Type using the on‑screen keys and check whether letters appear correctly
• This helps determine whether the behavior is coming from the physical keyboard or the system

Please let me know the results after completing these steps. I'm happy to support further.

If you have additional questions about this answer, please click "Comment".

Note: If you want to receive email notifications about this thread, follow the steps in our documentation to enable email notifications.

The behavior indicates an incorrect keyboard layout or a stuck/ghost key state rather than a Surface‑specific hardware feature.

Try these steps in order:

1. Check for a stuck modifier key
   • Tap each of these keys once: Ctrl, Shift, Alt, Windows key.
   • If the keyboard was unplugged or the device undocked while a key was held, Windows can “remember” that key as still pressed. Pressing it again resets the state.
   • If available, open the on‑screen keyboard from the taskbar and press the affected keys there; this can also reset the physical keyboard state.
   • If the issue persists, restart the device.
2. Test with another keyboard
   • Connect a different USB/Bluetooth keyboard.
   • If the second keyboard works correctly, the original keyboard is likely faulty.
   • If the second keyboard shows the same issue, the problem is with Windows (layout, driver, or software conflict).
3. Clean the physical keys
   • Blow compressed air under the affected keys (especially the middle row) to remove debris that could cause intermittent shorts.
   • Wipe the keycaps with a slightly damp microfiber cloth and let them dry before use.
4. Verify keyboard layout and language
   • In Windows Settings, confirm the keyboard layout matches the physical keyboard (for example, US, UK, or the correct regional layout).
   • Remove any layouts that are not needed and test typing again.
5. Check for third‑party software conflicts
   • If special keyboard, macro, overlay, or security software is installed, temporarily disable or uninstall it and test again.

If none of these steps change the behavior and an external keyboard works fine, the Surface keyboard hardware likely needs service or replacement.

References:

• Keyboard doesn’t work right after unplug or undock and then reconnecting
• keypad issue - Microsoft Q&A