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How to fix this error in Azure, Error code: interaction_required

Dinan Dias 0 Reputation points
2026-04-03T08:40:07.1166667+00:00

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: <PII REMOVED>Correlation ID: <PII REMOVED> Timestamp: 2026-04-03 08:05:55Z

Microsoft Security | Microsoft Entra | Microsoft Entra ID

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  1. Q&A Assist
    2026-04-03T08:40:30.27+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    The error interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity indicates that the Microsoft Entra tenant is in an inactive, blocked state and cannot be used for sign-in until it is reactivated. If it remains blocked too long, it is permanently deleted.

    To address this, the following options apply depending on the situation.

    1. If the tenant has been inactive less than 20 days
      • Administrators of the tenant can request reactivation.
      • Steps for the tenant administrator:
        1. Contact Microsoft using the global support phone numbers listed in the tenant-inactivity guidance.
        2. Do not open multiple support cases for the same issue; wait for a decision on the first case.
      • While the tenant is blocked, sign-ins to Azure, Azure DevOps, or other services that rely on this tenant will continue to fail with AADSTS5000225.
    2. If the tenant has been inactive 20 days or more
      • After 20 days in the inaccessible state, the tenant is deleted and cannot be recovered.
      • In this case, the only path forward is to work with a different or new tenant (for example, by creating a new tenant in Microsoft Entra ID) and reconfigure services to use it.
    3. Additional notes from similar cases
      • The error is expected behavior for tenants made inaccessible due to inactivity.
      • For users who only need Azure access (for example, for training) and whose original free-trial tenant is blocked or removed, typical resolutions in similar scenarios include:
        • Reactivating the tenant within the 20‑day window via Microsoft support, or
        • Creating/using a new tenant in Microsoft Entra ID and then accessing Azure with that tenant.

    In summary, the error cannot be fixed from the portal or by configuration changes; it requires either tenant reactivation by Microsoft within the allowed window or moving to a different/new tenant if the original one has passed the deletion threshold.

    References:

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