Unknown charge

Hi Pat Patterson

First, I hope you understand that this forum is a peer-to-peer community. While members can share advice and experiences, we do not have access to your account details, credit card information, or billing systems for security and privacy reasons.

However, I can help you figure out what these charges likely are and point you to the correct, secure Microsoft Billing team

• The $8.25/month: This is the standard price for a Microsoft 365 Apps for business license. This is the business account you (or a coworker) are currently using for your daily Office apps (Word, Excel, Outlook, etc.).
• The $129.99 charge: This is typically the price of an annual auto-renewal (such as a consumer Microsoft 365 Family subscription) or a one-time software purchase. Because you are new to the role, it is highly likely the person who had this job before you set up an annual subscription that just auto-renewed on the company card.

Compare Microsoft 365 Plans & Pricing (Formerly Office 365) - Microsoft Store

You can check your license details by signing in at these following links:

For personal account:

Go to Microsoft account | Order history to check. If you don’t see the payment there, please go to and review the details at Microsoft account | Subscriptions

If you cannot find any payment or subscription here, please Go to Microsoft Contact Us> Type "Support" and click Get Help > Click Sign in to contact Support at the bottom of the page. > Under products and Services, select Microsoft 365 and Office Option > Under category, select technical Support > Chat with a support agent in your web browser.

For business account:

If you have an active Microsoft 365 subscription and hold the Global Admin role, you can go to directly through the Microsoft 365 admin center, from the left navigation menu, go to Billing > Bills & Payments or Your Products, and check for any subscription listed at $8.25/month.

More details on how to get help from Microsoft 365 support can be found here: Get support - Microsoft 365 admin | Microsoft Learn 

I hope this information helps.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

The $129.99 charge cannot be removed or identified from here because access to billing systems and accounts is not available. Use the following steps to find out what the charge is for and then request cancellation/refund if appropriate.

1. Go to the Manage your payments page of the Microsoft account dashboard:
   • Use the link from the article How to investigate a billing charge from Microsoft and select “Investigate” next to the unrecognized charge. This will show whether it is a subscription, in‑app purchase, pre‑order, or a retried/previously declined payment.
2. Common reasons for unexpected charges include:
   • A Microsoft subscription with recurring billing enabled.
   • A purchase made by someone else in the organization or family using the same card.
   • A previously declined charge that has now gone through.
   • A pre‑order or split order that has just shipped.
   • In‑app purchases from apps or games.
3. If the charge is a Microsoft 365 or other subscription and needs to be stopped:
   • Sign in to the correct Microsoft account, go to Subscriptions and turn off recurring billing or cancel the subscription.
   • If cancellation is not possible or the charge is unauthorized, follow the guidance in How to get a refund on a Microsoft subscription (linked from the cancellation/unable‑to‑cancel articles) to submit a refund request.
4. If the charge appears to be accidental or unauthorized (for example, a Store purchase):
   • Use the steps in Cancel an order or pre-order from Microsoft Store to request a refund for an accidental or unauthorized purchase.
5. If the charge cannot be matched to any Microsoft account or subscription after using the Investigate tool:
   • Contact Microsoft Support using the paths described in the Q&A answers in the context, or
   • Work with the bank/card issuer to dispute the transaction as potentially fraudulent and block further charges.

If the organization has multiple cards or accounts, ensure the correct Microsoft account is being checked; using the wrong account is a common reason for not seeing the matching invoice.

References:

• How to investigate a billing charge from Microsoft
• Unable to cancel your Microsoft subscription
• Cancel an order or pre-order from Microsoft Store
• Pay your Microsoft Customer Agreement or Microsoft Online Subscription Program bill
• investigate a billing charge - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A
• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• How to Cancel Microsoft 365 subscription if you do not have account info? Or get anyone to help? - Microsoft Q&A