Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
How to solve this problem
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 64%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
可怡 陈
0
Reputation points
This photo shows that I can not use my account, but I do not know how to solve this problem.
pii removed
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 10%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Shubham Sharma 12,200 Reputation points Microsoft External Staff Moderator2026-04-02T06:21:03.5733333+00:00 Thank you for reaching out to Microsoft Q&A.
Could you please share the complete error details along with the exact error message you are encountering?
that might help us investigate this further.
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Shubham Sharma 12,200 Reputation points Microsoft External Staff Moderator
2026-04-07T14:51:25.4366667+00:00 Hello 可怡 陈
Could you please provide an update here?
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