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I am not able to see any of my resources that I had created previously using the same subscription. At some point, my default directory switched. I cannot see my previous default directory nor do I recall the tenant ID.

Sudeep Nair 20 Reputation points
2026-04-01T20:22:11.86+00:00

I happened to create a Microsoft Entra ID resource and copied the tenant ID from there and pasted it at the end of the azure portal link to access it. Since then I have been having authentication problems (constant pop-ups and no resources/subscription visible). Thankfully, as I purchased a support plan to help me with this, I was assigned to a completely new default directory. I still do not see my previous default directory or the resources made within it. Please help me get access to it. I had made a lot of progress with that one.

Microsoft Security | Microsoft Entra | Microsoft Entra ID
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  1. Sridevi Machavarapu 26,185 Reputation points Microsoft External Staff Moderator
    2026-04-02T10:45:21.9833333+00:00

    Hello Sudeep Nair,

    It seems like you are unable to log in to the Azure Portal due to changes made to your user account’s internal/external status in Azure.

    You originally signed up for the Azure tenant using your Outlook email address (******@gmail.com), which created an account in the format user123_gmail#EXT#@user123gmail.onmicrosoft.com. However, when you changed the account to an internal user, it was converted to @user123gmail.onmicrosoft.com. As a result, whenever you tried to sign in using your original Gmail email address (@gmail.com), you received the AADSTS50020 error because no tenant could be found for that account.

    I have shared the more details over private message. Please check and login with that UPN.

    You will be able to log in again using your updated internal account email address by signing in with your password and setting up Azure MFA.

    Hope this helps! Feel free to reach out for any further queries


    If this answers your query, do click Accept Answer and Yes for was this answer helpful, which may help members with similar questions.

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  1. Jerald Felix 11,125 Reputation points Volunteer Moderator
    2026-04-02T08:36:50.5166667+00:00

    Hello Sudeep Nair,

    Thanks for raising this question in Azure Q&A forum.

    Not being able to see resources you previously created in Azure is almost always caused by one of three things: wrong directory/tenant selected, subscription filter in the portal, or role assignment removed. Here is a systematic guide to get your resources back.

    Fix 1 — Check if you are in the wrong Directory/Tenant (most common)

    This is the single most common reason resources appear to have "disappeared". If you have multiple Microsoft accounts or multiple Azure tenants, the portal may have switched to a different directory where your resources don't exist.

    1. Click your account name/avatar in the top-right corner of portal.azure.com

    Select "Switch directory"

    Try each directory listed — your resources will appear in the correct one

    Once you find the right directory, set it as default under Portal Settings → Directories + Subscriptions

    Fix 2 — Check the Portal Subscription Filter

    Azure Portal has a global subscription filter that persists across sessions and hides resources from unselected subscriptions:

    Go to Portal Settings (gear icon ⚙️ at the top) → Directories + Subscriptions

    Under Default subscription filter, check if your subscription is unchecked/excluded

    Check all subscriptions or select the correct one → click Apply

    Alternatively, navigate to Subscriptions in the portal → select the Subscriptions filter dropdown at the top → choose "All subscriptions"

    Fix 3 — Verify via Azure CLI (bypasses portal UI issues)

    If the portal is showing nothing, confirm your resources actually exist using the CLI:

    bash
    # List all subscriptions you have access to
    

    If your resources appear via CLI but not in the portal, it is definitely a portal filter or directory issue.

    Fix 4 — Check Role Assignments (if access was removed)

    If someone removed your role assignment or the subscription was transferred, you may have lost visibility:

    bash
    # Check your current role assignments across all subscriptions
    

    If no role assignments appear on the subscription, contact your subscription Owner or Azure admin to reassign the Reader role (minimum) or Contributor/Owner as needed.

    Fix 5 — Check if Subscription was Disabled or Transferred

    bash
    # Check subscription state
    

    If state shows Disabled, Warned, or Deleted, go to Azure Portal → Subscriptions → [your subscription] → Reactivate. If the subscription was transferred to another account, you will need to contact the new subscription owner.

    Quick Diagnosis Summary

    Symptom Likely Cause Fix
    Resources missing but CLI works Portal subscription filter Fix 2 — Uncheck subscription filter
    Resources missing but CLI works Portal subscription filter Fix 2 — Uncheck subscription filter
    "No subscriptions found" message Wrong directory/tenant Fix 1 — Switch directory
    Resources exist in different tenant Signed into wrong account Fix 1 — Switch directory
    No results in CLI either Role assignment removed Fix 4 — Reassign role
    Subscription shows as disabled Billing/inactivity issue Fix 5 — Reactivate subscription

    If it helps kindly accept the answer.

    Best Regards,

    Jerald Felix

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