My account for EduLingo Ltd is blocked (Error: AADSTS5000225) due to inactivity. I am unable to log in to the Founders Hub or Azure. I need to reactivate my account to add our new TechNvst Investor Code for the $150k tier. Please unblock my t

microsoft support team, I attempted to log in to the Founders Hub to submit the support ticket as requested, but I am facing a technical block. My account is currently inactive with Error Code: AADSTS5000225.

Could you please share my Tenant ID with your Microsoft contact so they can reactivate the account and apply our investor code (IECG0B2ERB)?

Tenant ID: <pii removed> Startup Name: <pii removed>
email: <pii removed>

Thank you for your help in resolving this so we can proceed with the $150k credit tier.

Best regards,

Niwenshuti Narcisse

Error AADSTS5000225 means the Azure AD tenant for the organization has been blocked due to inactivity.

To proceed, the tenant must be reactivated before access to Azure or any programs that depend on that tenant (such as Founders Hub) will work again.

Steps to take:

1. Confirm the 20‑day window
   • Tenants blocked due to inactivity can only be reactivated within 20 days of entering the inactive state.
   • After 20 days, the tenant is deleted and cannot be recovered.
2. Have the tenant administrator contact Microsoft support
   • A global administrator for the EduLingo Ltd tenant must contact Microsoft using the global support phone numbers listed in the documentation.
   • See the guidance under “Administrators” in the tenant inactivity article: they must open a support case and request tenant reactivation.
   • Do not submit multiple assistance requests for the same tenant; wait for Microsoft’s decision on the initial case.
3. Minimize sign‑in attempts while blocked
   • Until the tenant is reactivated, reduce authentication attempts against this tenant, as recommended for application owners/developers.
4. If the tenant is already deleted
   • If more than 20 days have passed since the tenant became inaccessible, it is deleted and cannot be restored. In that case, a new tenant would be required, and any Founders Hub or investor‑code setup would need to be done against that new tenant.

Only Microsoft support can remove the AADSTS5000225 block on an inactive tenant; this cannot be fixed from the portal alone. Once the tenant is successfully reactivated, sign back in to Azure and Founders Hub and then apply the TechNvst investor code to the startup subscription as usual.

References:

• Tenant inaccessible due to inactivity
• Error message: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A
• 7 Day Old Azure Account: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A
• Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity - Microsoft Q&A