My student free subscription is not working even after renewing it

For a renewed student subscription that is not working, the key checks are:

1. Confirm that the subscription is actually active
   • Go to your Microsoft account subscription page and verify the status and expiration date of your Microsoft 365 or Azure student offer.
   • For Microsoft 365: ensure it does not show as expired or canceled. If the expiration date or status looks wrong, contact Microsoft Support.
2. Make sure the correct account is being used
   • Sign out of all Microsoft 365 apps and the portal.
   • Sign back in using the same account that shows the active subscription.
3. If this is Azure for Students
   • Azure for Students gives a $100 credit for 12 months. After the 12 months or when the credit is exhausted, the subscription is canceled.
   • If still a student and within the renewal window, follow the renewal instructions sent before the 12‑month anniversary. If student status is no longer valid, the offer cannot be renewed and a pay‑as‑you‑go subscription is required.
   • Check remaining credit and status in the Azure Sponsorships portal.
4. If you renewed but features still don’t work
   • For Microsoft 365 apps, sometimes renewal can cause a temporary issue. Sign out of the apps, then sign back in with the correct account. If that fails, uninstall and reinstall the app.
   • If the subscription shows as active online but the apps still behave as if it is expired, contact Microsoft Support for account‑side correction.
5. If you see only the available dollars/credit
   • That typically means the subscription exists but services may be disabled because the original credit period ended or the offer was not successfully renewed.
   • Verify whether the student offer is still valid and renewed; if not, upgrade to a paid subscription if continued use is needed.

References:

• Azure for Students
• Problems renewing a Microsoft 365 subscription
• A subscription notice appears when I open a Microsoft 365 application
• I have been using Excel for IPad for over a year and suddenly it has stopped working. - Microsoft Q&A
• When opening Word or Excel, getting a 'subscription canceled' message but I have renewed my Office subscription - Microsoft Q&A
• How can students get a free Microsoft 365 subscription? - Microsoft Q&A