I see two profile got created for my account while registering

Dear @Indhu Selvi S,

I understand how inconvenient this can be. Before giving you the best solution, could you please confirm these questions below to help me diagnose the issue more effectively: 

• When you sign in at login.microsoftonline.com, do you see an option to choose between Personal account and Work or school account for the same email address?
• Is the email address involved a personal email (Outlook.com, Hotmail, Gmail) or a company / school email domain?
• If you are using business account, are you the admin in your business tenant?
• Could you please confirm the exact subscription name you’re using? Are you currently using Microsoft 365 Personal / Family, Microsoft 365 Business, or Microsoft 365 Education?
• Do both profiles show the same email address, or does one appear as a guest / alternate profile?

Moreover, to help me better understand what’s happening, could you please share a screenshot showing where you see the two profiles via private message?

Note: Please understand that as a forum moderator, my role is to provide general guidance and troubleshooting support. I don’t have access to internal systems or backend tools, and I appreciate your understanding of these limits.

The first response may not always resolve the issue right away, but with your help and more details, we can work toward a solution.

Thank you for your patience and understanding. I'm looking forward for your reply.

Two different situations are possible here, and the actions depend on what “two profiles” means in the Microsoft ecosystem.

1. Two different Microsoft accounts using the same email address

If sign-in shows a prompt like “Which account do you want to use?” with:

• Work or school account
• Personal account

then there are two separate Microsoft accounts that share the same email address. These accounts cannot be merged. To reduce confusion:

• Rename the personal Microsoft account so it no longer uses the same sign-in address as the work/school account:
  • Go to the Manage how you sign in section of the Microsoft account.
  • Add a new alias or choose an existing alias.
  • Select Make primary on the alias that should become the main sign-in.
  • Optionally remove the old email alias if no longer needed.

This removes the “Which account do you want to use?” prompt for that email address.

If the work/school account was created by an organization whose domain matches the personal email domain, contact that organization’s IT and ask them to remove that work/school account so it no longer conflicts.

2. Two Microsoft Learn / certification profiles

If the issue is specifically with Microsoft Learn / certification profiles (for example, training and exam history split across two profiles), profiles can be merged under certain conditions:

• Only one of the profiles may contain a personal Microsoft login account.
• Merging combines learning progress, credentials, and transcripts into a single Learn profile and cannot be undone.

To merge profiles:

1. Sign in to one of the Learn profiles.
2. Go to Settings → Account Management → Add login account.
3. Add a login account that is currently associated with the other Learn profile.
4. If that login is already tied to another Learn profile, the system will trigger a profile merge and bring all content into the signed-in profile.

After the merge:

• All learning progress and credentials from both profiles are combined.
• Sign-in remains possible with all login accounts from both original profiles.

If there are two personal Microsoft accounts (two different email addresses) each with its own Learn profile, they cannot be merged directly. A supported workaround (when a work/school Learn profile is available) is:

1. Sign in to a work/school Learn profile (Profile B).
2. Add the first personal account (Profile A) as a login account to Profile B and wait for the green confirmation banner (content from A moves into B).
3. Remove Profile A from Settings → Login account Management → Linked accounts → Remove (content remains in B).
4. Sign in to the preferred final Learn profile (Profile C) and add Profile B as a login account (content from B moves into C).
5. Optionally remove the work/school login if no longer needed.

If no work/school Learn profile is available, content cannot be moved between two personal Learn profiles; in that case, continue using the profile that holds the certifications or use separate profiles for future activity.

For Microsoft Teams sign-in specifically, choose and consistently use the correct account (work/school vs personal) and, if needed, rename the personal account as described above to avoid confusion.

References:

• Which account do you want to use?
• Managing your Microsoft Learn profile settings
• Frequently asked questions (profile)
• Combining Microsoft accounts
• Overview of Outlook email profiles
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