I have a few computers that join Entra ID fine, but won't enroll in Intune?

Question

I have a few computers that join Entra ID fine, but won't enroll in Intune?

ISMS Manager 0

I have a handful of computers that are Entra ID Joined but they don't enroll in Intune (MDM). So I have policy configuration and policy compliance setup that won't work with these computers. I've tried everything I've found online to try to force the Intune registration, but nothing works.

I've:

Made sure that Auto-Enrollment was setup properly and set to All
Made sure that User has an Intune license by validating their Microsoft E3 license
Force a sync under Settings-Accounts-Access Work or School
Tried a force leave using dsregcmd /leave and rejoin

Rahul Jindal 11,621 Reputation points

2026-03-31T20:06:34.5866667+00:00

Anything in the user registration event log?
ISMS Manager 0 Reputation points

2026-03-31T23:01:25.1566667+00:00

What do I look for and do you mean the audit logs specifically? The problem I have is I'm a remote admin and don't have the luxury of having the users computer in front of me to try different things to trigger an event in the log. I can do it, but its difficult to coordinate with the end user.

1 answer

Your answer

Rahul Jindal 11,621 Reputation points

2026-03-31T20:06:34.5866667+00:00

Anything in the user registration event log?
ISMS Manager 0 Reputation points

2026-03-31T23:01:25.1566667+00:00

What do I look for and do you mean the audit logs specifically? The problem I have is I'm a remote admin and don't have the luxury of having the users computer in front of me to try different things to trigger an event in the log. I can do it, but its difficult to coordinate with the end user.

Answer 1

Hello ISMS Manager,

A few things to check,

Make sure MAM user scope is set to none, if these are BYOD devices (MDM scope set to all). Refer to: https://learn.microsoft.com/en-us/intune/intune-service/enrollment/windows-enroll#enable-windows-automatic-enrollment
Are there any enrollment restrictions in place that could blocking the enrollment of these devices? Refer to: Overview of enrollment restrictions - Microsoft Intune | Microsoft Learn
Use the Intune built-in troubleshooter to find out the enrollment restrictions applied to the user/device.
Check the device status on Entra and Intune and check for the status, if there are any stale entries to be removed.

Hope this helps!

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I have a few computers that join Entra ID fine, but won't enroll in Intune?

1 answer

Your answer