Migration Help Needed

Hi @Kim Chilcote,

Good day, and I appreciate the detailed description of your issue.

Based on the behavior you described, it appears that your Microsoft 365 tenant is still being managed through GoDaddy. When a tenant remains under GoDaddy management, authentication and support workflows are handled by them, which is why sign‑in attempts and support requests are redirected back to GoDaddy.

To proceed, it would be necessary to work with GoDaddy support to either complete the migration steps or formally release the tenant from their management. Once GoDaddy has finalized that process, you should then be able to access the Microsoft 365 admin center directly and open a support request with Microsoft to continue the migration with their team. For your reference: Move my Microsoft 365 email away from GoDaddy.

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Until that transition is completed, Microsoft support requests must continue to be submitted through GoDaddy, as they remain the managing partner for the tenant by design.

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To move Microsoft 365 off GoDaddy and get a Microsoft migration specialist involved, use the supported defederation and support paths rather than the temporary account that keeps redirecting to GoDaddy.

1. Follow the official GoDaddy defederation guidance
   • The Microsoft 365 tenant is currently federated with GoDaddy, which is why sign-in redirects to GoDaddy.
   • Microsoft directs admins in this situation to GoDaddy’s own guide for moving Microsoft 365 email away from GoDaddy: Move my Microsoft 365 email away from GoDaddy.
   • That guide walks through how to separate the tenant from GoDaddy (defederation) and move services so that Microsoft 365 is managed directly in the Microsoft 365 admin center.
2. Use Microsoft 365 admin support after (or while) defederating
   • Once there is (or will be) a directly managed Microsoft 365 tenant, Microsoft recommends using the built-in admin support channel:
     1. Sign in to the Microsoft 365 admin center with the admin account for the new tenant (the one associated with the invoice/subscription purchased from Microsoft).
     2. At the bottom right, select Help & Support.
     3. In the Support Assistant pane, enter a query such as “Need migration help from GoDaddy to Microsoft 365” and review the guidance.
     4. If that does not resolve the issue, select Contact support to open a service request.
   • In the ticket, clearly state:
     • That the current Microsoft 365 subscription is through GoDaddy and is being moved to a directly managed Microsoft 365 tenant.
     • That sign-in to the old tenant redirects to GoDaddy.
     • That migration and tenant setup assistance is needed.
3. If unable to sign in as admin at all
   • If the only admin account is still tied to the GoDaddy-managed tenant and cannot be used to open a ticket in the Microsoft 365 admin center, contact GoDaddy support first, as they remain the support owner for that tenant until defederation is complete.
   • If there is a separate, directly billed Microsoft 365 tenant already created (with its own global admin), use that tenant’s admin center to open a support ticket as described above and explain that help is needed to complete defederation and migration from the GoDaddy-managed tenant.
4. When to involve Microsoft’s Data Protection / escalation path
   • If there is a lockout or no working global admin on the tenant that will be managed directly by Microsoft, Microsoft’s Data Protection team can be engaged via a support ticket raised from any accessible Microsoft 365 tenant (including a temporary trial), but this is typically for admin lockout/MFA issues rather than standard GoDaddy-to-Microsoft migrations.

In summary: start with GoDaddy’s official “move my Microsoft 365 email away from GoDaddy” process to defederate, then use the Microsoft 365 admin center’s Help & Support → Contact support flow in the directly managed tenant to request a migration specialist.

References:

• Defederation Process for Microsoft 365 Admins Using GoDaddy
• Migrate Gmail to Microsoft 365 or Office 365 using GoDaddy
• Premium features in Outlook.com have changed
• How do I get a live person at Microsoft.? - Microsoft Q&A
• SPEAK TO LIVE AGENT - Microsoft Q&A