Cannot create support request via Portal

hello Nick Miller,

This is the most common root cause.

Several users reported the same error and confirmed with Microsoft that:

• Their support plan or subscription type does not allow portal-based Azure support
• Examples that commonly hit this:
  • Developer Support Plan
    • Visual Studio / Dev/Test
      • Azure access via Microsoft 365 / Entra (P1/P2) only
        • No paid Azure Support plan attached to the subscription

In such cases, the portal tries to launch the Microsoft_Azure_Support extension and fails server-side, resulting in this generic error instead of a clean eligibility message. [techcommun...rosoft.com]

Key signal: Phone support also “did not help” or redirected you → usually means the subscription isn’t entitled to Azure ticket creation.

Please try:

If your Azure usage is tied to:

• Microsoft 365 / Entra ID
• O365-based licensing
• No standalone Azure support plan

Then support must be raised from the Microsoft 365 Admin Center, not the Azure portal. Several users confirmed Azure portal tickets will always fail in this setup. [techcommun...rosoft.com]

Please accept as answer and do a Thumbs-up to upvote this response if you are satisfied with the community help. Your upvote will be beneficial for the community users facing similar issues.