headset's Wire connected yet no sound

Hi Harshit Paul,

Does your system get any updates recently?

You may try uninstalling recent updates following this guide: How to uninstall a Windows Update.

If you have any further information, please feel free to let me know.

Hi. I'm David, and I'm happy to help you.

Please clarify the following:

Does the headset have a standard audio connector (Jack connector) or a USB connector?

Also, share a screenshot of your system information.

• Press "Windows + R", type msinfo32 and press Enter.

Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

Looking forward to your reply.

Try these steps in order on Windows 11:

1. Check the selected output device
   • Select the Speakers icon on the taskbar.
   • Select the arrow next to it to open the list of audio devices.
   • Choose the device that corresponds to the headset jack (for example, “Headphones” or the sound card name), not speakers, HDMI, or Bluetooth.
2. Verify physical connection
   • Make sure the headset plug is fully inserted into the correct 3.5 mm jack on the PC (usually the one marked with a headphone icon).
   • If the PC has separate mic and headphone jacks, ensure the headset’s audio plug is in the headphone/output jack.
   • If possible, test the headset on another device (phone, another PC) to confirm it works.
3. Check volume and mute
   • Confirm Windows is not muted and volume is turned up.
   • If the headset has in-line volume or mute controls, make sure they are not muted and are turned up.
4. Re-seat cables and close audio apps
   • Close all apps that play sound.
   • Unplug the headset from the PC, wait a few seconds, then plug it back in firmly.
   • If using any extension or adapter, try connecting the headset directly.
5. Run the audio troubleshooter
   • Open Settings → System → Troubleshoot → Other troubleshooters.
   • Run Playing Audio and apply any fixes it suggests.
6. Check audio drivers if the device is not detected
   • Open Device Manager and confirm an audio device is listed under Sound, video and game controllers.
   • If no audio device is listed or there is a warning icon, install or update the audio driver from the PC/motherboard manufacturer.
   • If a recent update broke audio, try rolling back the audio driver to the previous version.

If the headset works on another device but not on this PC even after these steps, the PC’s audio jack or audio hardware/driver is likely the issue and may need manufacturer support or repair.

References:

• Fix sound or audio problems in Windows
• Troubleshoot Surface sound and audio accessories
• How to fix this. no audio device is installed - Microsoft Q&A
• My audio inputs and outputs suddenly disappeared, how do i fix this? - Microsoft Q&A
• No audio with Windows 11 - Microsoft Q&A
• Audio quality suddenly awful in Windows 11 - Microsoft Q&A
• Logitech G560 Speakers detect audio (volume bar moves) but no sound comes out - Microsoft Q&A