Search function in Outlook 2024 for Mac has never worked

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Search function in Outlook 2024 for Mac has never worked

Snowchook-0766 20

I am finding Outlook 2024 for mac an absolute productivity killer. I am spending hours trying to find old emails and have had to start setting up an elaborate folder system just be able to find things. I can no longer mark flagged tasks are done. Why remove perfectly useful features?

The description of how to solve the problem elsewhere doesn't apply to my situation or is hopelessly technical.

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Answer 1

Hani-Ng 9,825 Microsoft External Staff Moderator

Hi Snowchook-0766

Based on your description, I found this official Microsoft troubleshooting article that addresses your situation:

Troubleshoot search issues in Outlook for Mac - Microsoft Support

If these changes are hindering your business workflow, you can try to revert to the legacy version where search and flags work the way you are used to.

I hope this information helps. You can try it and let me know how it goes. I look forward to your response.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Snowchook-0766 20 Reputation points

2026-03-27T02:29:36.43+00:00

Thanks of your reply.

Yes, I would love to revert but I can't as I have 2024 version which doesn't allow the option of reverting to Legacy. I upgraded because I needed to use Teams which demanded an upgrade.

Most of the non-technical suggestions in that article don't apply and the technical ones are beyond my skills.
Hani-Ng 9,825 Reputation points Microsoft External Staff Moderator

2026-03-27T06:18:01.0066667+00:00

Hi Snowchook-0766

I hope you understand that, as a Microsoft Q&A moderator, our role is to guide discussions and connect users with helpful resources. While I don’t have the right to access individual accounts or your environment in order to help you directly, so, if you can, try reaching out to your IT administrator for help, or ask them to create a support ticket with the Microsoft Support team via the Admin Center. For more detailed information, you can see: Get support - Microsoft 365 admin | Microsoft Learn

If you are using a personal account (Outlook.com, Hotmail.com...), you can reach support through Contact - Microsoft Support.

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Search function in Outlook 2024 for Mac has never worked

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