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surface 7 pro+ wont start and does not go to recovery

djacco v/d Bosch 0 Reputation points
2026-03-25T10:36:37.2866667+00:00

My surface pro 7+ does not start into windows so I tried to boot into recovery but it will not do that. I made the recovery USB on my other computer (copying the files from the recovery zip to the root of the usb). I also can not get into the bios.

when I press power it starts with the surface logo (spinning circle) and then gives a message on the black screen "surface 7 pro device ran into a problem and needs to restart"

It will boot to windows 10 usb media but has an error when trying to install windows and i am back to where I was. It will also boot into a Hiren utility usb that I have but I don't know what tool to use to fix the problem (I checkt for disk errors but therre are no errors).

Can you please help me with this problem

regards Djacco

Surface | Surface Pro | Install and update

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  1. S.Sengupta 30,026 Reputation points MVP Volunteer Moderator
    2026-04-07T02:57:19.0066667+00:00

    I shall suggest you go for a Clean Install.

    Visit:

    https://support.microsoft.com/en-us/surface-recovery-image

    Create Proper USB:

    Download recovery image for Surface Pro 7+

    Format USB → FAT32

    Extract ZIP → copy all files to USB root

    Insert USB

    Hold Volume DOWN + Power

    Release when Surface logo appears

    Choose:

    Troubleshoot → Recover from a drive

    Select:

    Fully clean the drive Reset or recover your Surface

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