Service Disruption: OneDrive Delete Operation Failing in Azure Logic Apps (HTTP 502/500)

Question

Service Disruption: OneDrive Delete Operation Failing in Azure Logic Apps (HTTP 502/500)

Nate Chapman 0

We are experiencing a service disruption impacting delete operations in our workflow integration between Azure Logic Apps and OneDrive for Business.

Issue Summary: Delete actions against OneDrive for Business are consistently failing when executed via Azure Logic Apps, returning HTTP 502/500 errors. The same files can be deleted successfully through the OneDrive UI, indicating that permissions and retention policies are not the root cause.

Observed Behavior:

Create and update operations are functioning as expected Delete operation fails via Logic Apps with 502/500 errors Manual deletion via OneDrive UI succeeds Issue started occurring suddenly without any changes to workflow configuration

Context: This behavior began after a recent Microsoft service update referencing: “We’re progressing with our review of alternate approaches to determine whether any active groups remain impacted and to confirm whether additional processing is needed.”

This suggests a potential backend inconsistency or connector-level issue affecting delete operations.

Technical Details:

Service: Azure Logic Apps Connector: OneDrive for Business Operation: Delete file Error Codes: 502 (Bad Gateway), 500 (Server Error)

Impact:

Workflow automation is partially degraded Delete operations are unreliable and failing intermittently Business processes dependent on these actions are affected

Troubleshooting Performed:

Verified manual deletion works Confirmed no retention policies blocking deletion Revalidated connector authentication Observed issue persists across retries

Request: Confirm if this issue is related to the ongoing service update Validate whether our tenant is impacted by backend inconsistencies Provide ETA or mitigation guidance Advise if additional processing is required on Microsoft’s side

We appreciate your support in resolving this issue and look forward to your guidance.

Below is an error message example:

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Siddhesh Desai 4,895 Reputation points Microsoft External Staff Moderator

2026-03-23T13:20:27.53+00:00

Hi @Nate Chapman

Thank you for reaching out to Microsoft Q&A.

I see there's a known outage affecting Azure Logic Apps in East US regions, where the service is getting disrupted.

Can you please the form, I have asked in the Private chat for me to look at the issue from backend.
Siddhesh Desai 4,895 Reputation points Microsoft External Staff Moderator

2026-03-25T07:57:27.7366667+00:00

Hi @Nate Chapman I have created a ticket with internal backend team for your issue, I'll let you know once I receive a response from them.
Nitya V 230 Reputation points

2026-03-26T10:05:06.67+00:00

Hi @Siddhesh Desai Do we have an update on this
Siddhesh Desai 4,895 Reputation points Microsoft External Staff Moderator

2026-03-26T10:15:45.24+00:00

Hi @Nitya V I have escalated this issue with backend team, I don't see any response on the ticket yet
Nitya V 230 Reputation points

2026-03-27T12:20:12.0966667+00:00

Hi @Siddhesh Desai Do we have an update on this. This is currently impacting our live workflows, so any interim guidance or estimated timeline for resolution would be highly appreciated.

1 answer

Your answer

Siddhesh Desai 4,895 Reputation points Microsoft External Staff Moderator

2026-03-23T13:20:27.53+00:00

Hi @Nate Chapman

Thank you for reaching out to Microsoft Q&A.

I see there's a known outage affecting Azure Logic Apps in East US regions, where the service is getting disrupted.

Can you please the form, I have asked in the Private chat for me to look at the issue from backend.
Siddhesh Desai 4,895 Reputation points Microsoft External Staff Moderator

2026-03-25T07:57:27.7366667+00:00

Hi @Nate Chapman I have created a ticket with internal backend team for your issue, I'll let you know once I receive a response from them.
Nitya V 230 Reputation points

2026-03-26T10:05:06.67+00:00

Hi @Siddhesh Desai Do we have an update on this
Siddhesh Desai 4,895 Reputation points Microsoft External Staff Moderator

2026-03-26T10:15:45.24+00:00

Hi @Nitya V I have escalated this issue with backend team, I don't see any response on the ticket yet
Nitya V 230 Reputation points

2026-03-27T12:20:12.0966667+00:00

Hi @Siddhesh Desai Do we have an update on this. This is currently impacting our live workflows, so any interim guidance or estimated timeline for resolution would be highly appreciated.

Answer 1

Hello Nate Chapman,

Welcome to the Microsoft Q&A and thank you for posting your questions here.

I understand that you're having Service Disruption: OneDrive Delete Operation Failing in Azure Logic Apps (HTTP 502/500).

The failure is caused by a breaking change in the OneDrive Logic Apps connector, where the DELETE operation no longer correctly maps to the backend Microsoft Graph API. Evidence shows the OneDrive UI can still delete files, but Logic Apps DELETE calls return 500/502, confirming a regression in the connector layer rather than the service itself. See Graph API file deletion model: https://learn.microsoft.com/graph/api/driveitem-delete.

The best practice solution is to bypass the faulty connector and invoke Microsoft Graph DELETE directly through a Logic Apps HTTP action, which uses the supported API path. Retrieve the file ID (GET /me/drive/root:/path/to/file) and authenticate using Managed Identity or OAuth 2.0, then issue:

DELETE https://graph.microsoft.com/v1.0/me/drive/items/{item-id}

Add 3–5 retry attempts with exponential backoff per Azure Logic Apps guidance: https://learn.microsoft.com/azure/logic-apps/logic-apps-workflow-actions-triggers.

If Graph requests also fail, verify Microsoft 365 service health for OneDrive/SharePoint in the Admin Center, as backend outages can propagate to DELETE operations. For edge scenarios, validate file locks, version conflicts, or DriveItem states, although these are rare since UI deletion succeeds. Official service health and SharePoint backend behavior: https://learn.microsoft.com/microsoft-365/admin/service-health.

I hope this is helpful! Do not hesitate to let me know if you have any other questions or clarifications.

Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful.

Nitya V 230 Reputation points

2026-03-30T16:16:22.97+00:00

Thanks for the detailed explanation.

We would like to highlight that this behavior represents a breaking change in the OneDrive connector within Azure Logic Apps, and it appears to have been introduced without prior communication. This is currently impacting active production workflows, and shifting to direct Microsoft Graph integration requires significant effort that cannot be implemented immediately.

Could you please confirm if this is a known issue with an expected fix timeline, and advise on any interim mitigation that does not require significant architectural changes.
Siddhesh Desai 4,895 Reputation points Microsoft External Staff Moderator

2026-04-03T04:10:08.9266667+00:00

Hi @Nitya V I received a response from backend team, The issue is not with Logic app but with sharepoint itself, Thus the backend team has asked to raise a support ticket with sharepoint. As Sharepoint falls outside Azure technical issue which we support. I need some time to escalate this case to sharepoint. Yes, Its a bug on sharepoint's end, As an alternative you can use other connector or Microsoft Graph API or custom connector would help.

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Service Disruption: OneDrive Delete Operation Failing in Azure Logic Apps (HTTP 502/500)

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