OneDrive Connector - BadGateway Issue in Azure Logic Apps (HTTP 502)

Question

OneDrive Connector - BadGateway Issue in Azure Logic Apps (HTTP 502)

Nitya V 230

We are experiencing a service disruption impacting delete/copy/get operations in our workflow integration between Azure Logic Apps and OneDrive for Business. The same files can be deleted/downloaded/copied successfully through the OneDrive UI, indicating that permissions are not the root cause. This behavior began and coincides with a recent Microsoft service update (17 March 2026) and no changes have been made on our workflows

Please provide steps to resolve as these are affecting our SLA since a week

{
  "error": {
    "code": 502,
    "source": "logic-apis-centralus.azure-apim.net",
    "clientRequestId": "c9d8d306-6e11-4888-a5e7-770886d62a50",
    "message": "BadGateway",
    "innerError": {
      "status": 500,
      "message": "An error was encountered while retrieving the user profile.\r\nclientRequestId: c9d8d306-6e11-4888-a5e7-770886d62a50\r\nserviceRequestId: fef900a2-60b6-b000-ea33-6b624de90e99"
    }
  }
}

Praveen Kumar Gudipudi 2,275 Reputation points Microsoft External Staff Moderator

2026-03-23T09:03:17.17+00:00

Hello Nitya V,

Option1:

Please create new connection with same credentials in one drive connector.

Option2:

Please click on one drive connector> settings> retry policy> configure: interval: PT20S, count: 5
Nitya V 230 Reputation points

2026-03-23T09:14:58.17+00:00

For Option 1 - Not feasible

For Option 2 - We only see below
Praveen Kumar Gudipudi 2,275 Reputation points Microsoft External Staff Moderator

2026-03-23T09:17:30.14+00:00

Hello Nitya V,

For option 2: please go to logic app designer and click on one drive connector> go to settings> retry policy.
Nitya V 230 Reputation points

2026-03-23T09:23:59.58+00:00

We see no options of retry policy its the same view as attached before
Praveen Kumar Gudipudi 2,275 Reputation points Microsoft External Staff Moderator

2026-03-23T09:28:00.3866667+00:00

Here is the correct location
Nitya V 230 Reputation points

2026-03-23T09:35:08.9333333+00:00

Do we have one place to do this at connector level rather than activity
Praveen Kumar Gudipudi 2,275 Reputation points Microsoft External Staff Moderator

2026-03-23T09:49:35.66+00:00

Hello Nitya V,

This is the only way to configure retry policy.
Nitya V 230 Reputation points

2026-03-23T10:51:51.1666667+00:00

But this was working before 17th March with the default retry policy what has happened suddenly. We have too many dependencies/activities on this connector. This means we have to do changes and re-deploy .I am not sure if retry will work as it has already failed for 4 retries under default policy
Nitya V 230 Reputation points

2026-03-23T10:59:02.39+00:00
Nitya V 230 Reputation points

2026-03-24T08:35:53.4233333+00:00

Any updates?
Praveen Kumar Gudipudi 2,275 Reputation points Microsoft External Staff Moderator

2026-03-24T10:15:49.93+00:00

Hello Nitya V,

Could you please confirm whether the issue is intermittent or continuous?
Nitya V 230 Reputation points

2026-03-24T11:22:14.93+00:00

This is a continuous issue which resolves intermittently(1-2 hrs) once we manually re-authorize the connections
Praveen Kumar Gudipudi 2,275 Reputation points Microsoft External Staff Moderator

2026-03-25T10:21:35.35+00:00

Hello Nitya V,

Please configure retry policy with count 10.
Nitya V 230 Reputation points

2026-03-26T05:30:36.5766667+00:00

We are facing the same error with Option1 as well
Praveen Kumar Gudipudi 2,275 Reputation points Microsoft External Staff Moderator

2026-03-26T11:42:13.7933333+00:00

Hello Nitya V,

Thanks for the confirmation.

If that is case please Use a dedicated service account for logic app.

because the OneDrive Logic App connector is tightly coupled to the user profile and token lifecycle, and personal user accounts change too often, causing profile resolution failures and 502 errors.
Nitya V 230 Reputation points

2026-03-26T17:38:05.18+00:00

Hi @Praveen Kumar Gudipudi
I believe that OneDrive is fundamentally designed around a user-centric pattern. While we have provisioned a dedicated service account, it is still implemented as a standard user identity within Microsoft Entra ID, currently without MFA enabled to support automation scenarios. Can you guide us with an alternative approach that would align better with non-interactive workflows
Praveen Kumar Gudipudi 2,275 Reputation points Microsoft External Staff Moderator

2026-03-30T18:58:02.8333333+00:00

Hello Nitya V,

Use SharePoint connector instead of OneDrive.

Since OneDrive for Business is technically backed by SharePoint, automation scenarios are more stable using the SharePoint connector.

Instead of:

OneDrive → Delete file

OneDrive → Copy file

OneDrive → Get file

Use:

SharePoint → Delete file

SharePoint → Copy file

SharePoint → Get file content

This avoids the user profile lookup dependency.

Or else, you could try to use the Microsoft Graph endpoint to delete the file instead of the OneDrive connector:

https://learn.microsoft.com/en-us/graph/api/driveitem-delete?view=graph-rest-1.0&tabs=http
Praveen Kumar Gudipudi 2,275 Reputation points Microsoft External Staff Moderator

2026-04-02T15:29:37.9966667+00:00

Hello Nitya V,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.