why are you not approval azure hosted agent request

Hey Lakshmi, it sounds like you’re waiting on approval for Azure Pipelines Microsoft-hosted agents and haven’t seen your request granted yet. Here are a few things to check and try:

1. Did you request free hosted parallelism for a new organization?
   • Microsoft changed the process for granting free hosted agents. You must fill out the Azure DevOps parallelism request form.
   • It typically takes 4–5 business days to review and approve. Once approved, you’ll see the free parallel job show up under Organization Settings > Parallel jobs.
2. Are you seeing an error like “No hosted parallelism has been purchased or granted”?
   • That message means your free parallelism request is still pending (or was never submitted). After submitting the form, keep an eye on the Parallel jobs page in your org settings.
   • If more than a week goes by with no update, email azpipelines-freetier@microsoft.com and reference your request.
3. If your pipeline is simply unable to select a hosted pool:
   • Make sure your project contributors (or your account) have permission to use the Azure Pipelines pool. The org owner can grant you access via Organization settings > Pipelines > Agent pools > Azure Pipelines > Security.
   • In a YAML pipeline you specify the pool like this:

     
          pool:
     
            vmImage: 'ubuntu-latest'
     
     

     or in classic pipelines you choose Azure Pipelines and pick the image.

If none of the above aligns with what you’re seeing, could you share a bit more detail?

• What exact error message appears when you try to queue a build?
• Is this a new Azure DevOps organization or an existing one?
• When and how did you submit your hosted-agent request?
• Can you confirm you’ve checked Organization settings > Parallel jobs for its status?

Reference links:

• Request free tier (parallelism) for new orgs
• Change in Azure Pipelines grant for private projects
• Parallel jobs page in Azure DevOps: Organization settings > Pipelines > Parallel jobs
• Agent pool security
• Microsoft-hosted agent FAQ

Note: This content was drafted with the help of an AI system.

Azure hosted agent requests are not approved automatically when one of these conditions applies:

1. The organization admin has restricted who can use Microsoft-hosted agents. In that case, the Azure DevOps organization owner must grant permission to use the Microsoft-hosted agent pool. This is controlled via agent pool security.
2. Microsoft-hosted agents are only available in Azure Pipelines (cloud). They cannot be used from Azure DevOps Server. If using Azure DevOps Server, a self-hosted agent or other supported option is required.
3. The organization may have run out of free minutes or parallel jobs. For private projects, additional parallel jobs/minutes must be purchased; for open-source projects, support can be contacted to request more.

To get a hosted agent request approved:

1. Ask the Azure DevOps organization owner/admin to:
   • Open Azure DevOps → Organization settings → Pipelines → Agent pools.
   • Ensure the Azure Pipelines (Microsoft-hosted) pool is available to the project.
   • Adjust pool security so the user or project group has permission to use that pool.
2. If more capacity is needed (minutes/parallel jobs), the admin must follow the documented process to buy more or contact support (depending on project type).
3. If Microsoft-hosted agents are not acceptable or available, configure a self-hosted agent, scale set agents, or Managed DevOps Pools on machines with the required specifications.

Only the organization admin/owner can grant these permissions or purchase additional capacity; this cannot be done from within the pipeline alone.

References:

• Microsoft-hosted agents