How to fix -Azure Database for PostgreSQL - Flexible server is currently unavailable.

Question

How to fix -Azure Database for PostgreSQL - Flexible server is currently unavailable.

niranjan 0

STUCK FOR THREE DAYS

[my-db-server] is being affected by a resource health event.

Status:

Last update:

Unavailable

Your Azure Database for PostgreSQL - Flexible server is currently unavailable. We are working to resolve the problem.

Just this message alone posted in resource health event it has been down since last friday (march sixth, 2026 ) - the database status is shown ready but in the overview the database availability is currently zero. Stuck with posting Q&A cant even create a support ticket because azure want to post this issue in this forum than create a support ticket as the create ticket is disabled.

SAI JAGADEESH KUDIPUDI 1,600 Reputation points Microsoft External Staff Moderator

2026-03-09T08:38:00.3933333+00:00

Hi niranjan,
Could you please share requested details in private message
SAI JAGADEESH KUDIPUDI 1,600 Reputation points Microsoft External Staff Moderator

2026-03-24T00:39:50.44+00:00

Hi **niranjan,
**I hope you had a chance to review the information shared earlier, and I hope this information has been helpful! If you still have questions, please let us know what is needed in the comments so the question can be answered.

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SAI JAGADEESH KUDIPUDI 1,600 Reputation points Microsoft External Staff Moderator

2026-03-09T08:38:00.3933333+00:00

Hi niranjan,
Could you please share requested details in private message
SAI JAGADEESH KUDIPUDI 1,600 Reputation points Microsoft External Staff Moderator

2026-03-24T00:39:50.44+00:00

Hi **niranjan,
**I hope you had a chance to review the information shared earlier, and I hope this information has been helpful! If you still have questions, please let us know what is needed in the comments so the question can be answered.

Answer 1

SAI JAGADEESH KUDIPUDI 1,600 Microsoft External Staff Moderator

Hi niranjan,
Since the server is impacted by a Resource Health platform event and has remained unavailable for several days, the recommended mitigation is to restore the database to a new server.

Use Point-in-Time Restore (PITR) to restore the server to a new Azure Database for PostgreSQL – Flexible Server.

If cross-region backup is enabled, restore the server to another region.

If cross-region backup is not enabled, restore the server to a new server in the same region.

This recreates the database on new compute and storage infrastructure, which typically resolves issues caused by underlying platform failures.

If the current server is using the Burstable SKU, consider restoring or upgrading to the General Purpose SKU, which provides dedicated compute and better reliability for production workloads.

Saraswathi Devadula 15,515 Reputation points Microsoft External Staff Moderator

2026-03-26T15:08:56.43+00:00

Hi **niranjan,
**We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
niranjan 0 Reputation points

2026-03-31T06:12:44.5466667+00:00

Hi @Saraswathi Devadula , We have restored the unavailable DB to a new server instance during the first day itself we just waited to bring back the db instance which is affected during the scheduled maintenance. I did not expect this from the azure, they did not provide any details about why this happened they just saying restore the db to new server. I don't want a solution all i need is a fix.
Saraswathi Devadula 15,515 Reputation points Microsoft External Staff Moderator

2026-03-31T06:39:29.28+00:00

Hello niranjan,

I completely understand your concern, kindly please share the details in private message, so that we can help you in finding the cause of the issue and to mitigate it.
Saraswathi Devadula 15,515 Reputation points Microsoft External Staff Moderator

2026-04-01T01:22:02.44+00:00

Hello niranjan,
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Saraswathi Devadula 15,515 Reputation points Microsoft External Staff Moderator

2026-04-02T15:17:46.2633333+00:00

Hi niranjan

Our engineering team mitigated the issue, Could you please verify if your server is available or not.
Saraswathi Devadula 15,515 Reputation points Microsoft External Staff Moderator

2026-04-06T04:21:50.5933333+00:00

Hi niranjan
Thank you so much for your confirmation over the email that the server is working healthy.

Our Engineering team is currently investigating the root cause of the issue. Typically, a root cause analysis takes approximately 3-5 business days to be completed by the team. However, we will ensure that this process is expedited on your behalf on priority.

Appreciate your time and patience while working on this request.

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How to fix -Azure Database for PostgreSQL - Flexible server is currently unavailable.

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