BUSHOW TO RAISE TICKET FOR SURFACE LAPTOP 5 13"

Yes. A service ticket can be raised for a personal Surface Laptop 5 with a damaged 13.5" screen without having Microsoft 365/Office 365.

For a personal (non-business) device with screen damage:

1. Go to Select device for service: https://account.microsoft.com/devices/select-device-for-repair
2. Sign in with the Microsoft account the device is registered to (no Microsoft 365 subscription is required).
3. Select the Surface Laptop 5 that needs service, then select Next. If it is not listed, choose Register device and add it first.
4. Follow the instructions to complete the service order.
   • For a damaged screen, choose the appropriate issue type such as Cracked screen or Physical damage.
5. If the device can still turn on, back up important files to another drive or a cloud service like OneDrive before sending it in, because data cannot be recovered during service.
6. Send the broken device as instructed; a refurbished device will be sent back. If the device is out of warranty, this will be handled as out-of-warranty service and may incur a fee.

If the device is covered by Microsoft Complete, the same online process is used; just ensure the correct damage issue type is selected so the protection plan is applied.

For business/commercial devices, tickets are normally raised via the Surface Management Portal (Intune admin center) or Microsoft 365 Admin Center, but that requires a business tenant and admin access.

References:

• Get service for your out of warranty or damaged Surface
• Customer self-serve repair for Surface devices
• How to get service or repair for Surface
• Surface Laptop 5 specs and features
• Microsoft in region same unit repair
• Surface Australia On-Site service & repair