How to pay for expired domain name

Question

How to pay for expired domain name

Mark Odaga 0

I got a free one year domain name when I purchased an annual MS365 subscription for business. The MS365 subscription was automatically renewed as I had already paid initially and provided card details for payment. However the domain subscription was not renewed and is expired.

I have attempted to pay for renewal of the domain but keep running into an error which states I do not have a billing account. I do in fact have two billing accounts. For some reason I am not able to get passed this error to make the payment. Any assistance will be appreciated.

Bharath Y P 7,240 Reputation points Microsoft External Staff Moderator

2026-02-26T23:24:55.4533333+00:00
Hello Mark Odaga, It sounds like you're having some trouble renewing your expired domain after purchasing it with your MS365 subscription. Here's a detailed approach you can take to troubleshoot this issue:

Check Your Billing Account: Even though you mentioned having two billing accounts, it might help to double-check if they're properly linked to your subscription and configured for domain purchases. Sometimes, issues arise from insufficient billing support.

Payment Method: Make sure that there is an active credit card or payment method associated with your Azure subscription. Without a valid payment method, you won't be able to renew your domain.

Subscription Permissions: Ensure that you have the necessary permissions to make purchases under the subscription. If you are not the subscription owner, you may need to contact the administrator to get the right permissions.

Renewing the Domain: If your domain is indeed expired, you'll have a limited time to renew it without facing additional fees:

You can renew it for the regular price within the first 17 days of expiration.

After 18 days, there may be a redemption fee involved to restore the domain, and from 42 to 60 days, it may go up for auction.

Automatic Renewal: If you want to set up automatic renewals for future reference, you can enable it through the Azure portal. Just go to your App Service Domains, select your domain, and check the Domain renewal settings.

Hope this helps, and let me know if you have more questions! thanks

References:

Buy and manage an App Service domain

1 answer

Your answer

Bharath Y P 7,240 Reputation points Microsoft External Staff Moderator

2026-02-26T23:24:55.4533333+00:00

Hello Mark Odaga, It sounds like you're having some trouble renewing your expired domain after purchasing it with your MS365 subscription. Here's a detailed approach you can take to troubleshoot this issue:

Check Your Billing Account: Even though you mentioned having two billing accounts, it might help to double-check if they're properly linked to your subscription and configured for domain purchases. Sometimes, issues arise from insufficient billing support.

Payment Method: Make sure that there is an active credit card or payment method associated with your Azure subscription. Without a valid payment method, you won't be able to renew your domain.

Subscription Permissions: Ensure that you have the necessary permissions to make purchases under the subscription. If you are not the subscription owner, you may need to contact the administrator to get the right permissions.

Renewing the Domain: If your domain is indeed expired, you'll have a limited time to renew it without facing additional fees:

You can renew it for the regular price within the first 17 days of expiration.

After 18 days, there may be a redemption fee involved to restore the domain, and from 42 to 60 days, it may go up for auction.

Automatic Renewal: If you want to set up automatic renewals for future reference, you can enable it through the Azure portal. Just go to your App Service Domains, select your domain, and check the Domain renewal settings.

Hope this helps, and let me know if you have more questions! thanks

References:

Buy and manage an App Service domain

Answer 1

The domain renewal and the “no billing account” error cannot be fixed from the tenant side when the billing relationship is misaligned or sponsorship/credit is attached to the wrong billing account. This matches scenarios where there are multiple billing accounts and the charge or entitlement is not landing on the expected one.

The supported path is to open two support requests so Microsoft can correct it on the back end:

Open a technical support request
- Describe that the free 1‑year domain that came with the Microsoft 365 Business subscription has expired and cannot be renewed because the portal reports “no billing account,” even though there are two billing accounts.
- Ask them to verify that the domain resource and its associated capacity/plan are correctly linked to the active subscription and tenant.
Open a billing support request
- Ask the billing team to:
  - Check which billing account the original free domain benefit and subsequent renewal should be attached to.
  - Move the sponsorship/benefit or billing relationship to the correct subscription/billing account if it is currently associated with the wrong one.
  - Manually handle any outstanding or failed renewal charges for the domain.

Because moving subscriptions or changing billing accounts can silently change an offer type (for example, from a sponsored/benefit offer to Pay‑As‑You‑Go), resolving this requires internal tools; it cannot be fixed purely through the portal when the system says there is no valid billing account for that domain renewal.

Until support aligns the domain with the correct billing account, renewal from the portal will continue to fail with the same error.

References:

I have an Azure Credit of 11000$$, but I have 2 billing accounts. The bill doesn't come to the right place. - Microsoft Q&A

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How to pay for expired domain name

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