Need to reset MFA when accessing Azure Portal with Outlook email

Question

Need to reset MFA when accessing Azure Portal with Outlook email

Rogerio Rodrigues 5

Hello everyone, I need to reset/turn off MFA on Azure since I'm not able to access Azure Portal.

I can normally configure MFA when accessing Outlook and Office apps, but when I try to access Azure Portal sometimes I receive the error "AADSTS5000225 Sign In failed", and sometimes I receive another MFA screen in which I can't authenticate.

I have the Microsoft Authenticator set-up in my device, but the options are not matching the ones I configured in account.microsoft.com.

Looking forward for your guidance.

Best Regards,

Rogerio

VEMULA SRISAI 11,250 Reputation points Microsoft External Staff Moderator

2026-02-26T01:32:46.81+00:00
Hello Rogerio Rodrigues,

From what you described, this usually happens when the MFA methods registered for your work/school account in Microsoft Entra ID are out of sync or corrupted for Azure Portal sign-in. Outlook/Office can still work because they sometimes fall back to a different MFA flow.

Here’s what you can try:

Reset MFA methods from Entra ID

If you have another Global Admin or Authentication Admin in the tenant, ask them to:

Go to Microsoft Entra admin center → Users → your user → Authentication methods

Delete all existing MFA methods

Ask you to sign in again to https://portal.azure.com and re-register MFA from scratch This is the cleanest fix.

If you are the only admin

Sign in at https://portal.azure.com using InPrivate/Incognito browser

Try https://aka.ms/mysecurityinfo and remove/re-add authentication methods

Make sure the Microsoft Authenticator entry shown there matches what’s on your phone (remove old/duplicate entries)

Check Conditional Access

If you can get limited access, confirm there isn’t a Conditional Access policy forcing a specific MFA method that you no longer have configured.

Azure Portal often enforces stricter CA policies than Outlook.

Last option

If you’re completely locked out and there’s no other admin, you’ll need to raise a Microsoft support ticket to perform an admin-assisted MFA reset.

Once MFA is reset and re-registered, Azure Portal sign-in should prompt you correctly and stop showing the mismatched MFA screens.

Let me know if you’re the only admin in the tenant or if someone else can reset MFA for you—we can narrow the steps further.
Rogerio Rodrigues 5 Reputation points

2026-02-27T21:54:25.0266667+00:00

Hello @VEMULA SRISAI

I'm the only admin and I'm locked out of Azure Portal.

I can't access https://aka.ms/mysecurityinfo as it requires school or work account, my account is flagged as a personal account.

How is it possible to open the support ticket to perform the admin-assisted MFA reset?
Yutaka_K_JP 1,645 Reputation points

2026-02-28T03:27:53.99+00:00

I think that ur stuck in the Entra‑side MFA loop… if ur the only admin, the only clean way back is opening a ticket from the M365 support page so they can wipe ur MFA, and just keep ur domain‑proof near u, they tend to ask.
Rogerio Rodrigues 5 Reputation points

2026-02-28T06:20:05.9+00:00

Hello Kagiyama, but where should I open this request?
I went to https://www.microsoft.com/pt-br/microsoft-365/support in which I got redirected to https://support.serviceshub.microsoft.com/ which then redirects me to https://aka.ms/hubazureredir for the Azure Portal where I once again got stuck in these circular references.
VEMULA SRISAI 11,250 Reputation points Microsoft External Staff Moderator

2026-02-28T07:18:27.29+00:00

Rogerio Rodrigues To assist you further and forward this to Microsoft’s Data Protection Team, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us in private message only (do not post publicly):
Rogerio Rodrigues 5 Reputation points

2026-03-01T19:41:54.0733333+00:00

Hi Vemula,

I shared the details in the private message, please let me know if we can proceed to reset the MFA or if there's any other information needed.
Rogerio Rodrigues 5 Reputation points

2026-03-04T02:01:39.0766667+00:00

Is there any way to reset the MFA from Azure so that I can configure it in my current phone?
Rogerio Rodrigues 5 Reputation points

2026-03-06T21:26:51.23+00:00

Hi @VEMULA SRISAI
How can we do the 4th option you mentioned about the admin-assisted MFA reset?

"If you’re completely locked out and there’s no other admin, you’ll need to raise a Microsoft support ticket to perform an admin-assisted MFA reset."
I'm still blocked out of Azure.

Answer accepted by question author

1 additional answer

Your answer

VEMULA SRISAI 11,250 Reputation points Microsoft External Staff Moderator

2026-02-26T01:32:46.81+00:00

Hello Rogerio Rodrigues,

From what you described, this usually happens when the MFA methods registered for your work/school account in Microsoft Entra ID are out of sync or corrupted for Azure Portal sign-in. Outlook/Office can still work because they sometimes fall back to a different MFA flow.

Here’s what you can try:

Reset MFA methods from Entra ID

If you have another Global Admin or Authentication Admin in the tenant, ask them to:

Go to Microsoft Entra admin center → Users → your user → Authentication methods

Delete all existing MFA methods

Ask you to sign in again to https://portal.azure.com and re-register MFA from scratch This is the cleanest fix.

If you are the only admin

Sign in at https://portal.azure.com using InPrivate/Incognito browser

Try https://aka.ms/mysecurityinfo and remove/re-add authentication methods

Make sure the Microsoft Authenticator entry shown there matches what’s on your phone (remove old/duplicate entries)

Check Conditional Access

If you can get limited access, confirm there isn’t a Conditional Access policy forcing a specific MFA method that you no longer have configured.

Azure Portal often enforces stricter CA policies than Outlook.

Last option

If you’re completely locked out and there’s no other admin, you’ll need to raise a Microsoft support ticket to perform an admin-assisted MFA reset.

Once MFA is reset and re-registered, Azure Portal sign-in should prompt you correctly and stop showing the mismatched MFA screens.

Let me know if you’re the only admin in the tenant or if someone else can reset MFA for you—we can narrow the steps further.
Rogerio Rodrigues 5 Reputation points

2026-02-27T21:54:25.0266667+00:00

Hello @VEMULA SRISAI

I'm the only admin and I'm locked out of Azure Portal.

I can't access https://aka.ms/mysecurityinfo as it requires school or work account, my account is flagged as a personal account.

How is it possible to open the support ticket to perform the admin-assisted MFA reset?
Yutaka_K_JP 1,645 Reputation points

2026-02-28T03:27:53.99+00:00

I think that ur stuck in the Entra‑side MFA loop… if ur the only admin, the only clean way back is opening a ticket from the M365 support page so they can wipe ur MFA, and just keep ur domain‑proof near u, they tend to ask.
Rogerio Rodrigues 5 Reputation points

2026-02-28T06:20:05.9+00:00

Hello Kagiyama, but where should I open this request?
I went to https://www.microsoft.com/pt-br/microsoft-365/support in which I got redirected to https://support.serviceshub.microsoft.com/ which then redirects me to https://aka.ms/hubazureredir for the Azure Portal where I once again got stuck in these circular references.
VEMULA SRISAI 11,250 Reputation points Microsoft External Staff Moderator

2026-02-28T07:18:27.29+00:00

Rogerio Rodrigues To assist you further and forward this to Microsoft’s Data Protection Team, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us in private message only (do not post publicly):
Rogerio Rodrigues 5 Reputation points

2026-03-01T19:41:54.0733333+00:00

Hi Vemula,

I shared the details in the private message, please let me know if we can proceed to reset the MFA or if there's any other information needed.
Rogerio Rodrigues 5 Reputation points

2026-03-04T02:01:39.0766667+00:00

Is there any way to reset the MFA from Azure so that I can configure it in my current phone?
Rogerio Rodrigues 5 Reputation points

2026-03-06T21:26:51.23+00:00

Hi @VEMULA SRISAI
How can we do the 4th option you mentioned about the admin-assisted MFA reset?

"If you’re completely locked out and there’s no other admin, you’ll need to raise a Microsoft support ticket to perform an admin-assisted MFA reset."
I'm still blocked out of Azure.

Answer 1

VEMULA SRISAI 11,250 Microsoft External Staff Moderator

Hello Rogerio Rodrigues,To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

Once the issue has been resolved by our support team, please feel free to revisit and kindly click "Accept Answer," as this will be helpful to other community members facing similar issues.

Rogerio Rodrigues 5 Reputation points

2026-04-07T19:41:31.41+00:00

Hi Vemula, it solved the access to the azure portal

Answer 2

Yutaka_K_JP 1,645

when every page keeps dragging u back like that it usually means the portal‑side mfa record’s too broken for anything tied to azure…the only way around the loop is using the general MS help page that doesn’t ask u to sign in and choosing “i can’t sign in”; they can open the case manually and reset the bad mfa for u.

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Need to reset MFA when accessing Azure Portal with Outlook email

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