Publisher account suspended – unable to access Visual Studio Marketplace (404/500)

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Policy Violation Identification: Typically, the support team would need to identify the specific policies that your extension may have violated to assist you better. Policies often cover areas such as unauthorized API usage, dynamic code execution, or lack of data usage disclosures. It would help if you could include any specifics you are aware of regarding your extension's compliance.

Restoring Access for Remediation: In many cases, contacting Visual Studio Marketplace support directly is necessary to understand whether they allow limited access to rectify compliance issues. Since you cannot access the support page, you may have to reach out via other support channels, such as their email or Twitter support accounts if available.

Submitting a Corrected Version: Generally, if you can address the policy violations and provide a revised version of your extension, many marketplaces allow resubmission. However, confirmation is required from the support team about this process.

Publisher account suspension in Visual Studio Marketplace usually happens due to policy or compliance violations detected during automated or manual review.

Common reasons include:

1. Extension behavior that is not fully disclosed, such as backend communication, telemetry, or authentication mechanisms.
2. Use of dynamic code execution, external scripts, or remote content loading that violates Marketplace security policies.
3. Missing or incomplete privacy policy, especially if the extension communicates with external services.
4. Use of restricted APIs or activities that may pose security or privacy risks.

To resolve this issue, follow these steps:

1. Contact Visual Studio Marketplace support using the official support form: https://aka.ms/vsmarketplacepublisherhelp
2. Review the Visual Studio Marketplace publisher agreement and extension policies: https://learn.microsoft.com/en-us/legal/marketplace/
3. Ensure your extension clearly discloses:
   • Data collection and transmission
   • Backend service communication
   • Authentication and login behavior
4. Update your extension to comply with policies and request re-evaluation from Microsoft support.

Only the Marketplace support team can restore publisher access after reviewing compliance corrections.

Providing clear documentation, privacy policy, and transparent extension behavior improves the chances of account restoration.

Additional context:

This extension was previously approved and successfully published on the Visual Studio Marketplace.

The suspension occurred several days after publication, not during the initial review.

This suggests the issue may be related to post-publication compliance concerns

(e.g. disclosure, behavior interpretation, or policy clarification),

rather than a fundamental violation.

I am fully willing to remediate