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Hi,
As Microsoft have implemented a send limit of 100 messages per day on my @XXX.onmicrosoft.com account, they have recommended that I use an alternate domain account. I have created a new email account on my personal domain but Teams will not let me use this address to schedule meetings.
What am I missing?
Gerry
Changing between multiple Microsoft Teams accounts within the app or browser
So,
I added the domain and created a new user (purchasing another licence along the way). I then tried to log into Teams using the new user details and was presented with the error below (I can login via teams.microsoft.com)
Oops!
We have run into issues while switching to the selected account or org.
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Hello @PODA Facilitator,
Welcome to Microsoft Q&A Forum!
Thank you for your message. I’d like to clarify what Microsoft means by “adding a custom domain,” as this can be a bit confusing at first.
When Microsoft refers to adding a custom (work) domain, it means that you would need to purchase a domain from a domain registrar (for example, a domain like yourcompany.com). After that, the domain must be added and verified in the Microsoft 365 Admin Center. Once the domain is added to the tenant, user accounts can be created or updated to use email addresses from that domain, and those accounts can then be used fully with Microsoft Teams and other Microsoft 365 services.
A personal email account or a standalone personal domain email cannot be directly added to a Microsoft 365 business tenant unless the domain itself is first added and verified in the Admin Center. This is why the address you created on your personal domain is not available for scheduling Teams meetings, it is not currently associated with your Microsoft 365 tenant.
Regarding the steps to add a custom domain, the Q&A Assist response has already outlined the process, and you can follow that guidance as a reference.
If you need any help with these steps or have questions about adding a custom domain, please feel free to let me know and I’ll be happy to help further.
Best regards,
If the answer is helpful, please click "Accepted" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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So,
I added the domain and created a new user (purchasing another licence along the way). I then tried to log into Teams using the new user details and was presented with the error below (I can login via teams.microsoft.com)
Oops!
We have run into issues while switching to the selected account or org.
Thank you for sharing the information with me. I’ve received it and will follow up with the relevant teams to review this in more detail, so we can make sure to provide you with the most accurate answer possible.
I’ll get back to you as soon as I have an update.
Best regards,
Thank you for your patience.
To help further narrow down the issue, I kindly ask you to try the steps below. These actions address common authentication and cache-related problems that can affect Microsoft Teams and other Office apps.
First, please sign out of Microsoft Teams and any other Office applications you are currently signed in to. After signing out, make sure Teams is completely closed and not running in the background. You can check this via Task Manager to confirm that Teams is no longer listed.
Next, please clear the Teams cache. The steps can vary slightly depending on your Teams version (classic or new Teams), so we recommend following the detailed guidance in the official Microsoft article below: Clear the Teams client cache - Microsoft Teams | Microsoft Learn
After that, please remove any saved credentials related to Microsoft services:
This will remove old authentication tokens that may be causing conflicts.
Once all steps are completed, please restart your device, sign back in to Teams, and check if the issue persists.
If the problem continues, feel free to let me know what you observe after completing these steps, and I’ll be happy to assist further.
Kind regards,
Just checking in to see if you need any further assistance. If you have any follow-up questions or new updates, feel free to let me know. I'm here to help!
I hope you're doing well.
This is a gentle follow-up to check if your issue has been resolved. My goal is to ensure your experience remains smooth and hassle-free. If you're still encountering any difficulties, please feel free to share the specific steps you're stuck on, I’m here to assist further.
To use your new email address with Microsoft Teams for scheduling meetings, you need to ensure that your new email domain is properly set up in Microsoft 365. Here are the steps you should follow:
If you have completed these steps and are still facing issues, it may be helpful to check for any specific settings or permissions related to Teams that might be preventing the use of your new email address.
References: