Sometimes when I start screen share in Teams meeting, my laptop restarts automatically

Dear @Raghupal Hanumandla,
Thank you for posting your question in the Microsoft Q&A forum. I understand that when you start screen sharing in Microsoft Teams, your Lenovo ThinkPad P14s (AMD) laptops restart with no error, it happens on several AMD devices, hardware/OS checks show no issues, reinstalling Teams didn’t help, and Intel laptops don’t have this problem.

To better assistance, could you please confirm following information:

• Are all affected devices running the same version of Windows 11 and Microsoft Teams?
• Have you noticed whether the issue happens only when on battery power, or also when plugged in?
• Are any external monitors or high-refresh-rate displays connected during screen sharing?

In the meantime, there are some suggestions that may help:

1/ Use Teams Web App as a Temporary Workaround

Using Teams via a browser (https://teams.microsoft.com) can bypass the problematic GPU code path and may prevent the issue.

2/ Update AMD Graphics Drivers

Ensure the latest AMD Adrenalin drivers are installed, as recent versions include fixes for known screen sharing crashes.

3/ Update BIOS and Firmware

Make sure the affected laptops have the latest BIOS and firmware updates from Lenovo, which may include important stability improvements for AMD platforms.

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

I truly appreciate your patience and understanding. If you have any further questions or need further clarification, please feel free to reach out. I'm looking forward to hearing from you. 

Thank you for your cooperation.

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The issue you are experiencing with your Lenovo ThinkPad P14s laptops restarting during screen sharing in Microsoft Teams meetings could be related to several factors, particularly given that it seems to affect devices with AMD processors. While the context provided does not specifically address this issue, here are some potential root causes and considerations:

1. Driver Issues: Ensure that all drivers, especially graphics drivers, are up to date. Outdated or incompatible drivers can cause system instability during resource-intensive tasks like screen sharing.
2. Power Settings: Check the power settings on your laptops. Sometimes, aggressive power-saving settings can lead to unexpected behavior when the system is under load.
3. Thermal Throttling: AMD processors can sometimes experience thermal issues. Ensure that the laptops are not overheating, which could lead to automatic restarts as a protective measure.
4. Software Conflicts: Since the issue does not occur on Intel-based laptops, there may be a specific conflict between Teams and the AMD hardware or drivers. It might be worth checking for any known compatibility issues or patches from Microsoft or Lenovo.
5. Windows Updates: Make sure that your Windows 11 installation is fully updated, as updates can include important fixes for compatibility and stability.
6. Event Viewer Logs: Check the Windows Event Viewer for any logs that might indicate what happens right before the restart. This could provide clues as to whether it's a software or hardware issue.

If these steps do not resolve the issue, consider reaching out to Microsoft Support or Lenovo Support for further assistance, as they may have more specific insights into compatibility issues with Teams on AMD hardware.

References:

• Known issues with Teams Rooms on Windows
• The Meeting app status is Unhealthy