New Bee combined ear piece and micophone connects to Bluetooth to my ARM chip Surface laptop but drops out after a minute or two

Question

New Bee combined ear piece and micophone connects to Bluetooth to my ARM chip Surface laptop but drops out after a minute or two

Terry Jones 0

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Akhil 5 Reputation points

2026-01-14T04:54:59.05+00:00

Hi,

Could you confirm if you’re experiencing the same Bluetooth issues with any other earbuds or headsets, or is it only happening with this New Bee device? Also, what’s the exact model of your earbuds? Having those details will help in identifying whether the problem is device-specific or related to the Bluetooth earbuds.

Thanks!

1 answer

Your answer

Akhil 5 Reputation points

2026-01-14T04:54:59.05+00:00

Hi,

Could you confirm if you’re experiencing the same Bluetooth issues with any other earbuds or headsets, or is it only happening with this New Bee device? Also, what’s the exact model of your earbuds? Having those details will help in identifying whether the problem is device-specific or related to the Bluetooth earbuds.

Thanks!

Answer 1

Dear @Terry Jones,

Thank you for posting your question in the Microsoft Q&A forum.

We apologize for any inconvenience you may encounter when using our services/ products. Based on your description, kindly try these following steps:

Update Surface firmware & Bluetooth drivers

Navigate to Settings > Windows Update > Check for updates > Advanced options > Optional updates > Driver updates
Open the Surface app > Help & support > Check for updates to confirm your device firmware/driver status. Set up your Surface after service - Microsoft Support

Clean‑re‑pair the headset

Navigate to Settings > Bluetooth & devices > Devices > select your New Bee device > Remove device.
Toggle Bluetooth Off > wait 10s > On.
Put the headset in pairing mode and Add device > Bluetooth.
If the headset offers separate “Stereo” and “Hands‑Free” entries, let Windows add both.

Disable Bluetooth power‑saving

Device Manager > Bluetooth > your adapter (on ARM it’s often Qualcomm) > Properties > Power Management > uncheck Allow the computer to turn off this device to save power.
Do the same for any Bluetooth LE items and for Sound, video and game controllers > Bluetooth audio entries if the tab is available.
Set Settings > System > Power & battery > Power mode > Best performance while testing.

Reset the Bluetooth stack

Device Manager > Bluetooth > right‑click the adapter > Uninstall device (if “Delete driver software” appears, leave it unchecked).
Restart Windows to let it reinstall cleanly, then re‑pair.

Run the Surface Diagnostic Toolkit

Launch Surface Diagnostic Toolkit from the Surface app or Microsoft Store; run Bluetooth/audio tests to auto‑apply recommended fixes. Fix common problems using the Surface app and Surface Diagnostic Toolkit - Microsoft Support

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Huy-K 10,695 Reputation points Microsoft External Staff Moderator

2026-01-13T05:26:03.1666667+00:00

Dear @Terry Jones,

I hope you are doing well.

I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.

Also, if you are stuck on anything or find something unclear, please feel free to reply so I can guide you further.

There is absolutely no rush - please respond whenever it is convenient for you. I am here and ready to support you whenever you need assistance. Your comfort and timing are important, so take all the time you need.

Thank you for your time, and I look forward to hearing from you whenever you are ready.

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New Bee combined ear piece and micophone connects to Bluetooth to my ARM chip Surface laptop but drops out after a minute or two

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