5G Connection

If you are experiencing issues with your Surface Pro 10's 5G cellular connection, such as receiving an "Invalid or lost/stolen ID" message, here are some steps you can take to troubleshoot the problem:

1. Check SIM Card: Ensure that the SIM card is properly inserted into the device. If you are using a Verizon SIM card, verify that it is active and not locked or suspended.
2. eSIM Activation: If you are trying to use an eSIM, ensure that it has been correctly activated with your carrier. Sometimes, eSIM profiles need to be set up through the carrier's app or website.
3. Device Settings: Go to Settings > Network & Internet > Cellular on your Surface Pro 10 and check if the Cellular option can be toggled on. If it is grayed out, there may be an issue with the SIM or eSIM.
4. Carrier Support: Contact your carrier's customer support for assistance. They can verify if there are any issues with your account or the SIM card.
5. Windows Updates: Make sure your Surface Pro 10 is updated with the latest Windows updates, as these can sometimes resolve connectivity issues.
6. Reset Network Settings: If all else fails, consider resetting the network settings on your device. This can often resolve persistent connectivity issues.

If you continue to experience issues after trying these steps, it may be necessary to consult with Microsoft support or visit a service center for further assistance.

References:

• Surface Pro 11th Edition with 5G and Pro 10 with 5G for Business Component Disassembly and Reassembly
• Surface Pro 11th Edition with 5G and Pro 10 with 5G for Business Device Information and Service Parts