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If you are unable to pass the Academic Verification due to the message stating that your email domain is not currently registered, you may need to provide additional information to confirm your school's academic status. Here are steps you can take to resolve this issue:
- Log in to the MSLE portal: Go to the MSLE portal and select Help to create a support ticket. The support team will guide you through the next steps, which may take up to seven business days.
- Documents you may be asked to provide: You might need to submit documents such as domain registration records, accreditation certificates, or letters from your Department/Ministry/Board of Education to verify your school's domain and academic accreditation.
Make sure that your school email domain is recognized as an academic domain, which typically ends in extensions like @university.edu or @school.k12.ca.us. If your institution has signed up for the Microsoft Learn Educator program, ensure that your email is associated with that institution.
If you have already passed the GitHub education verification, it may not directly affect the Microsoft verification process, so it's essential to follow the steps outlined above for Microsoft specifically.