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Airpods Not connecting property to Surface Pro 10

Anonymous
2019-08-30T19:42:05+00:00

I can pair my airpods with my Surface book 2 laptop, however they will rapidly connect and disconnect. And when it says "connected", no sound will play through the airpods. I've tried looking up a couple of fixes online but nothing is working.

Surface | Surface Book | Sound and camera

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  1. Anonymous
    2019-11-13T20:44:42+00:00

    I can pair my airpods with my Surface book 2 laptop, however they will rapidly connect and disconnect. And when it says "connected", no sound will play through the airpods. I've tried looking up a couple of fixes online but nothing is working.

    I had the same exact problem with the Airpods Pro. My problem, as you mentioned, was the the rapid flickering back and forth between Paired andConnectedwith the Airpods ultimately never connecting. 

    For me, the solution was to restart the whole process as follows:

    1. Place your Airpods or Airpods Pro back into the case > Close the case > Set the Airpods down. 
    2. On your Surface computer > Settings > Devices
    3. Select Add Bluetooth or other device > Bluetooth
    4. Pickup Airpods Case > Open Airpods case (Don't remove Airpods) > Press/Hold button on back of Airpods case until the Airpods are located by your Surface computer.

    Your Surface computer should be able to at least find your Airpods by following the above steps.

    *This is where I started having the problem stated at the beginning*

    Solution:

    1. Go to settings > Type "Device Manager" in the search box.
    2. Once Device Manager is open, select Human Interface Devices
    3. Locate Bluetooth Low Energy GATT complaint HID device > Right-Click >Properties
    4. Select the 5th tab called Power Management
    5. Locate the checkbox "Allow the computer to turn off this device to save power" and UNCHECK this box!
    6. RESTART COMPUTER! *(This is what ultimately fixed my problem)*

    Hope this helps! Wish it wasn't this complicated but oh well ¯\_(ツ)_/¯

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  1. Anonymous
    2019-12-11T22:53:18+00:00

    I couldn't even find a "Bluetooth Low Energy GATT complaint HID device"  under Human Interface Devices, and any other Bluetooth options in the Device Manager didn't have a power management option. However, when I clicked on "Converted Portable Device Control device properties" under Human Interface Devices, I found the power management option and disabled it. My AirPods are working correctly now. I hope I'm not saying this too soon and that it's not just because I just updated my Surface, but I've had this problem for a long time and updates haven't fixed the problem before. Hopefully this will work for you. It's unfortunate we have to deep dive into our settings to get headphones to connect right.

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  1. Anonymous
    2019-11-12T17:24:41+00:00

    With respect to the development team who do (i'm sure) stirling work in making the Windows 10 work I am pretty sick of the blase attitude when it comes to the radio drivers and integration on the Surface line.

    There are so many complaints to which the stock response is 'to muck around with power management' until it works. Like a clueless caveman we are asked the equivilent of give it a bang on the head and hope that fixes the issue. It rarely fixes the issue, and the question we should all ask (VERY LOUDLY) is WHY  doesn't it work as expected out of the box ? These are very fundamental flaws that have garnered lots of posts on this very forum, yet the issues persist. Worse, if you do get the issue fixed the settings are returned to default every time there is a large update.

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  2. Anonymous
    2019-11-04T02:21:41+00:00

    I can pair my airpods with my Surface book 2 laptop, however they will rapidly connect and disconnect. And when it says "connected", no sound will play through the airpods. I've tried looking up a couple of fixes online but nothing is working.

    Hi 1croarty,

    Thanks for reaching Microsoft Surface Community. I'm sorry to hear with regards on your Airpods. I do have a thread that could have the same concern as yours. 

    https://answers.microsoft.com/en-us/windows/forum/windows\_10-hardware/why-wont-my-airpods-connect-to-bluetooth/64964feb-cc78-499d-8556-60d2b9d6bda1

    Just in case, this wont help you can try to check your Device Manager while your Airpods are connected, try to uncheck the thick box indicates "Allow the computer to turn off this device to save power"

    Device Manager> Bluetooth > Look for the Bluetooth that mark your Airpods > Right click and look for the tab "Power Management" then look for  "Allow the computer to turn off this device to save power" uncheck it. 

    Please let us know if this helps. Just keep us posted..

    Please keep us posted.

    Regards,

    Edd

    Microsoft Surface Moderator

    My son is having the same problem pairing airpods with his Surface Pro 6 (it connects and then suddenly disconnects) - but when I go to Device Manager> Bluetooth > and then right click on the airpods the power management tab isn't there. Any hints or other suggestions for helping connecting and keeping them connected?

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  3. Anonymous
    2019-11-04T06:08:36+00:00

    In the newer versions of Windows you will find the Power Management setting in Device Manager / Human Interface Devices / Bluetooth Low Energy GATT complaint HID device.

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