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We are experiencing issues with registering devices in our Azure Notification Hubs using the "Create or overwrite an installation" REST API. Although the API returns 200, the device doesn't get registered, and the "Installation GET" returns 404. We need help with debugging this issue. How can we better investigate what is going wrong?
Reference: https://learn.microsoft.com/en-us/rest/api/notificationhubs/create-overwrite-installation
An Azure service that is used to send push notifications to all major platforms from the cloud or on-premises environments.
@Davy Meybos Thanks for reaching out to Microsoft Q&A, apologize for any inconvenience caused on this,
I am checking with the team internally on this and will update you here once I hear back from them.
Mean while could you please help us with last four digits of your subscription Id, notification hub namespace name and issue start time (utc) to check and assist you further on this.
Last 4 digits of Subscription ID: 0db2
Notification Hub Namespace Name: weu-n-owner-nh01
Issue Start Time: Cannot pinpoint exact time, must have started somewhere this week, a couple of days ago (13-14-15/11)
@Davy Meybos Thanks for sharing the requested details Will check and update you accordingly.
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We are experiencing the same on our end. We are using the Notification Hub SDK. For a week ago everything worked like a charm, this week not so much.. We are having problems registering new installations and updating installations. Tried creating a new Notification Hub, same problem.
@Davy Meybos /Simon Westlinder Our internal team confirmed that this issue seems resolved now.
I would suggest you retry the installation operation and let us know if you are still facing the issues.
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Hello!
This has not been resolved. We have the same issue where calls to create or update an installation returns a false positive.
Answer accepted by question author
@Davy Meybos Thanks for your patience on this.
Upon deeper investigations, our engineering team has identified a bug, fix has been deployed as well.
Please accept as Yes if the answer provided is useful, so that you can help others in the community looking for remediation for similar issues.
Hello!
This has not been resolved. We have the same issue where calls to create or update an installation returns a false positive. This is currently affect a customer's production environment where they rely on notifications for being alerted to important events.
We're trying to get a hold of our cloud service provider to create a ticket and escalating it.
**Update
**Issue was identified and mitigated in the West Europe region. Waiting on a RCA.